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At Top Results UK, customer satisfaction is important to us. This Refund & Returns Policy outlines the terms under which products may be returned, refunded, or exchanged. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return if:

• The product is faulty or defective upon delivery

• The product received is incorrect compared to your order

• The product is damaged during transit

All return requests must be submitted within 7 days of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return or refund, unless faulty:

• Products sold as-is or marked final sale

• Customized or special-order items

• Software licenses or digital products

• Items damaged due to misuse, mishandling, or unauthorized modifications

3. Condition of Returned Items

To qualify for a return:

• Products must be unused and in original condition

• Original packaging, accessories, and documentation must be included

• Serial numbers and security labels must be intact

We reserve the right to refuse returns that do not meet these conditions.

4. Return Process

To initiate a return, please follow these steps:

1. Contact our support team with your order number and reason for return

2. Our team will review your request and provide return instructions

3. Once approved, securely pack and ship the item to the provided return address

👉 Do not send products back without prior authorization.

5. Refunds

Once the returned item is received and inspected:

• Approved refunds will be processed within 7–10 business days

• Refunds will be issued using the original payment method

• Shipping and handling charges are non-refundable, unless the return is due to our error

6. Exchanges

If you received a defective or incorrect item, we may offer:

• A replacement product (subject to availability), or

• A refund, based on your preference and stock availability

7. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a fault or incorrect item

• We recommend using a trackable shipping service

• Top Results UK is not responsible for items lost or damaged during return shipping

8. Refurbished & Used Hardware

Refurbished or used hardware may carry specific warranty or return terms, which will be clearly mentioned on the product page or invoice. Please review these details carefully before purchasing.

9. Cancellations

Orders may be cancelled before dispatch by contacting our support team.
Once an order has been shipped, cancellation requests will be treated as a return request and subject to this policy.

10. Contact Us

For return or refund inquiries, don’t hesitate to get in touch with us:

Top Results UK
📧 Email: info@top-results.co.uk
📞 Phone: +44 XXXXXXXX
📍 United Kingdom

Our team will be happy to assist you.